Onboarding 2.0
”Everything” 2.0…..
Concept of interactivity; not static one way flow of information, emergent properties as a result of user created content – iterative processes
Defining Onboarding –
An experience that engenders feelings of wanting to be associated with and recognized as a valued and contributing member of the organizational community.
Its about building relationships for the long term. It begins at the time of offer, (pre-boarding) and ends with achievement of full productivity.
Offer of employment —————————————————————àFull productivity
Orientation to the job/organization to being a contributing member of the community
So many variables….
|
Orientation |
Individual Perspective |
Organizational Perspective |
|
Task |
To the job roles and responsibilities To the tools - common desktop/communication tools |
Completion of forms/documents “Set-up” in the formal systems |
|
Social |
Establishing networks Giving context to role within organizational community |
Sharing the values and norms of behavior Awareness of capabilities and talent pool |
We must create standards for smooth and efficient processing of the paperwork, explicit tasks for bringing someone onboard, while enabling interactive communication welcoming the individual to the organizational community and introducing the community to the individual
Customize the process – targeted to particular roles/responsibilities – one size doesn’t fit all
Use multiple modalities – good adult learning principles
Establish measures of success – not just turn-over rates….mix of quantitative and qualitative measures
Adult learning principles
Start where “learner” is – recognize and value past experience – adjust for demographics of recruits
Enable discovery and self-directed learning – not just “telling”;
